Common Questions

Do you deliver?

Yes we do! Flowers are delivered in the Greater Victoria area by courier for a flat rate of $18. For same day delivery orders must be received before noon. If you have missed this cut-off time please call us 250-384-3385 and we will endeavour to deliver same-day but unfortunately we cannot always guarantee it. Home goods and housewares outside of courier delivery zone are shipped through Canada Post, and rates are calculated at check-out.

Where are you located?

We are located at 2070 Cadboro Bay Road in Victoria, British Columbia. Located across the street from Oak Bay High School and Coast Capital Bank. We share the building with Trouve Home Interiors and Five FieldsD Decor. 

How do I place an Order?

The easiest way to order to is browse our online shop. If you're interested in something you don't see or have any questions regarding products or flowers, please feel free to give us a call at the shop to clarify.

What Payment Methods Are Accepted?

We accept Visa, MasterCard, American Express, ApplePay and Paypal online. Should you wish to pay by e-transfer, please call the shop to make arrangements.

what is your return & exchange policy?

We put a lot of love into our work. Our goal is to make others happy with our creations. However sometimes things happen beyond our control that may leave you unhappy. Should you be unhappy with your purchase, please contact us as soon as possible and let us know the reason for your complaint. We may request you to return your purchase to the store as we always pursue quality issues with our supply chain. Because we deal in perishables, complaints must be made within five days and the life expectancy for some flowers and foliage is shorter. In the case of fault, the item will be exchanged for an identical or equal value item and if this is not possible, a refund will be given. We rarely have complaints to deal with but when they arise we deal with them in a sensitive and thoughtful manner. Much of our work, however, depends on artistic interpretation.

What is the flower delivery zone?

Our flower delivery zone is Victoria, and immediate surrounding area. When placing an order, enter the recipient's information in the delivery section and proceed to checkout. If your only option states 'In store pick-up', this simply means you are outside of our courier delivery zone. Please call us at the shop, and we will see what we can do for you.

Basic flower care & Longevity

If you’ve received a wrapped bouquet, give your stems a fresh cut and place in cool water. Replace water daily for optimal life and longevity. Keep flowers away from direct sunlight, and heat. For vase arrangement, top up with water fresh water upon arrival and everyday thereafter. Any arrangement can typically last from 4-10 days dependant on varieties and the delicate nature of each bloom. As individual flowers begin to wilt or fade, remove them and continue to enjoy.