Contact Canada Casinos - Get in Touch

Whether you've spotted something that needs updating, want to suggest a Canadian online casino for us to look at, or just have a question about how we compare gambling sites, this is where to start. We read every message that comes in, though as an independent review site we can't step in on disputes between you and an operator, process withdrawals, or manage your casino account — those requests need to go directly to the casino in question.

What we can help with

Corrections or updates to information on a casino review, bonus offer or comparison table
Suggestions for a new or upcoming Canadian online casino we haven't covered yet
General questions about how we rate and rank sites, or how our comparison tables are built
Feedback on the site itself — broken links, unclear content, or anything that's hard to follow
Media or partnership enquiries related to the site's content

What we can't help with

We're a comparison and review resource, not a casino, a payment processor or a regulator. That means a few things sit outside what we can do:

We can't access, verify or recover your account at any casino listed on this site
We can't process deposits, withdrawals or bonus claims — those happen entirely on the operator's own platform
We can't resolve a dispute over a bonus, a withheld payout or a closed account, though we're happy to hear about your experience so it can inform future reviews
We can't offer financial, legal or problem gambling counselling — for that, see our Responsible Gambling page for organisations that can help

For account-specific issues, your fastest route is always the support team of the casino itself — most Canadian-facing operators offer live chat or email support directly through their site.

Before you reach out, a few things worth checking

A lot of common questions are already answered elsewhere on the site, which may save you a wait:

Curious how we build our rankings and what separates a 9.9-rated site from a 9.2? Our review methodology is explained alongside each comparison table on the homepage.
Want the background on who runs this site and how we're funded? That's covered on our About Us page.
Looking for the legal terms that govern use of this site? Check our Terms and Conditions.
Playing outside Canada, or interested in sites operating under different frameworks? Our Non Gamstop Casinos UK page covers a separate market with its own rules.

A note on independence

Canada Casinos may earn a commission when readers sign up with an operator through links on this site. That relationship never decides our ratings — casinos can't pay for a better position in our tables, and we tell you plainly when a site has a limitation. If you ever think a review reads more like marketing than analysis, that's exactly the kind of feedback worth sending our way.

What happens after you get in touch

We aim to read and respond to messages in the order they arrive. Enquiries about factual corrections or bonus terms tend to move fastest, since they usually just need a quick verification against the operator's current terms. Broader questions — about methodology, partnerships or site feedback — may take a little longer, particularly if they need input from more than one person on the team.

If your message is time-sensitive — say, a bonus offer that appears to have expired or changed — flagging that clearly helps us prioritise it, since offer terms are one of the few things that shift without much notice.

Getting the most useful response

A few details go a long way toward a faster, more useful reply:

Name the specific casino or page the message relates to, rather than describing it generally
Include a screenshot or direct quote if you're flagging a discrepancy in a bonus offer or term
Let us know whether you're writing as a player, a researcher, or an operator representative — it changes how we route the message
Keep account numbers, passwords or payment details out of anything you send us — we never need them and can't act on them

Thanks for taking the time to read this far — it's the kind of care that keeps a review site honest. Whatever prompted you to look for a way to reach us, we'd rather hear it than have it sit unanswered.